Question 1

What cleaning services do you offer?

Accepted Answer

We offer a variety of cleaning services including residential cleaning (move-in/move-out & hourly cleaning), commercial cleaning (office cleaning, clinics & strata). To find out more click on our services page!

Question 2

How do I book a cleaning service?

Accepted Answer

You can easily book our cleaning services by emailing our service line or filling out the "contact us" form on our website detailing what service you are needing. We will get in contact with you and schedule a time that works best.

Question 3

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be home during the cleaning. Our trusted and professional cleaners can work while you are away. However, we do require access to the property and any necessary instructions regarding areas to be cleaned.

Question 4

Are you and your cleaners insured and background checked?

Accepted Answer

es, all of our cleaners are fully insured, trained, and background checked for your peace of mind. We prioritise safety and reliability, so you can trust our team to take care of your home or office.

Question 5

What cleaning supplies do you use?

Accepted Answer

We use high-quality, eco-friendly cleaning products whenever possible. If you have any preferences or specific cleaning products you’d like us to use, just let us know, and we’ll be happy to accommodate your needs.

Question 6

What happens if I’m not satisfied with the cleaning?

Accepted Answer

We strive for 100% satisfaction. If you’re not satisfied with any part of our service, please let us know within 24 hours, and we will send a cleaner back to address the issue at no additional cost.

Question 7

Can I cancel or reschedule my cleaning?

Accepted Answer

Yes, you can reschedule or cancel your appointment. We kindly ask for a 24-hour notice to avoid cancellation fees.

Question 8

Are your cleaning services pet-friendly?

Accepted Answer

Yes, our cleaning services are pet-friendly. We use pet-safe cleaning products, and we can accommodate any specific instructions you may have for your furry friends.

Question 9

Any other questions or concerns?

Accepted Answer

Please feel free to contact us at contact@vvscleaningsolutions.com (contact@vvscleaningsolutions.com)or fill out our "contact us" form and we will get to you as soon as we can.